Service to the customer is part of the job for virtually every employee, and can be very costly to employers if customers are receiving poor service. That is why Profiles International, Inc. spent two years developing our newest tool to ensure that customer service is being done well.
Customer Service Perspective (CSP) is designed to be the catalyst for a dynamic program of increased customer service awareness leading to measurable improvements in customer satisfaction and reductions in customer complaints. Results of the assessment are assured by an extensive study of validity and reliability. It is designed for INTERNAL and EXTERNAL customers, so everyone in a company will benefit from this incredible tool.
The Customer Service Perspective is truly an incredible tool. In just 30 minutes it measures 8 Behavioral Characteristics, 2 essential Proficiencies, and Job Match percentage. It also has a unique component called the Company Service Perspective, which measures the degree of alignment between the individual’s perspectives of customer service, versus that of the company. CSP helps measure:
Behavioral Characteristics
• Trust
• Tact
• Empathy
• Conformity
• Focus
• Flexibility
Proficiencies
• Vocabulary
• Numerical
Industry Specific Policy
• Healthcare
• Hospitality
• Retail
• Finance
• General Consumer Service
